Microsoft’s valiant effort to fix 360 desecration

The story of poor Nathaniel who’s Xbox, emblazoned with the sharpie signatures of gaming industry luminaries, was scrubbed clean by an overzealous Microsoft tech spread through the net and whipped the commenting masses into a frenzy. With Bungie’s quick response we had thought the tale brought to a relatively satisfactory conclusion. Microsoft had promised to make recompense but a letter of apology was the most expected by many. Microsoft, however, showing an admirable understanding of its user base took definite steps to fix the problem. Behold…

An awesome goody package that included (among other things) a brand new Xbox 360 with original art by Luke McKay of Rooster Teeth, signatures from the Xbox 360 team, the Bungie staff and, for the crème de la crème, in the crisp green of a fresh $100 note… Bill Gates.

You’ve got to admire the way Microsoft handled this unfortunate circumstance. They took it head on and did exactly what needed to be done in order to garner the goodwill of the outraged masses. Nathaniel (while grinning uncontrollably at his bad fortune turned good) hopes that Microsoft has learned something from the experience:

While my story has come to what I am sure the average reader will conclude is a satisfactory close, I do not personally view this as its ultimate end. Don’t get me wrong: My overall mood about the packages I have received from Bungie and Microsoft is nothing short of ecstatic, but compensation was never my focus. The only thing I have specifically asked of Microsoft and the Xbox 360 team for is this particular case to be examined so that some change(s), whether small or broad, can be made to the service process to prevent the occurrence of any similar scenario. This remains my only request. I’m not asking for details, but if my story is leading to changes that should benefit current and future Xbox 360 owners, I would really like to know.

This story may indeed be over but it’s only a matter of time until the next one blazes its meteoric path through the Blogosphere. So stay tuned, we’ll be sure to keep you up to date on all the details.

[Via Hawty McBloggy]

~ by Zack on March 22, 2008.